Instructor's Guide

Quizzes, Reflective Questions and Activities

The following assignments are embedded in the Conflict Management tutorial:


Relationship to Other iStudy Tutorials

This tutorial is related to other tutorials on personal effectiveness, including note-taking, active reading, time management, project management, interview skills, peer tutoring, and brainstorming.

In particular, conflict management utilizes skills and principles directly related to:


Suggested In-class Methods of Presentation

In-class Activity

Break students into pairs or small groups, and have students discuss the type of conflict handling mode(s) they tend to utilize most often. Instruct students to reflect upon the reasons why they use a particular mode more than others. Conclude the activity by having each pair or group share the key points from their discussion, and expand upon those points in order to reinforce the main points presented in the tutorial content.

Note: This is an excellent opportunity to utilize and reinforce the cooperative learning techniques found in the Cooperative Learning Tutorial.

In-class Activity

Provide students with a mock conflict situation and a conflict resolution tip sheet. Have them practice resolving the conflict by utilizing the tips.


Key Points

Importance of Learning to Manage Conflict

Conflict is not singularly a good or bad thing. When conflict is not managed properly, it can be destructive and ruin relationships by creating negative feelings. This is true not only in the people directly experiencing the conflict, but also in the people observing the conflict or even hearing about the conflict. However, when conflict is properly managed, it can be healthy. Learning to manage conflict is a necessary skill for all aspects of life.


Possible Reasons for Conflict

We are becoming a global society. However, even while we benefit from increasing diversity, our differences create more opportunities for conflict:

In today's world, we're working in teams more frequently. There are team dynamics in the classrooms and workplace. Collaboration is happening everywhere. Unfortunately, when people work closely together, conflict can occur more frequently.

When people work closely together, they also get to know each other better. Sometimes when you know people on a more personal basis, some of the things they do get on your nerves, and the next thing you experience is conflict.


Conflict-handling modes

Assessment Criteria

Through observing both the group's and the individual's activity, the instructor may assess student performance. Assessment criteria are as follows (Instructors supply the percentage weights):


Assessment Criteria





iStudy Tutorial


The learner can identify the reasons for conflict by referring to possible sources of conflicts.


iStudy Tutorial


The learner can describe the importance of managing conflict by giving his/her examples or experiences related to conflict.


iStudy Tutorial


The learner can apply five modes of handling conflict into new problem context after personally interpreting and distinguishing them.






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