Active listening involves communication between two or more people. There is a sender and a receiver in all communication. Active listeners should focus on the content of the message, not on reactions to the message. The receiver should use feedback to verify that the message is understood correctly. As you finish this tutorial, here is a summary of the responsibilities and benefits of listening actively. When active listening skills are used the listener:

As a result:


Active Listening Tips

Active Listening uses:


Tips for Responding During Active Listening


Making Effective Statements

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