Information about Active Listening

Defining Active Listening

The concept of active listening used in this tutorial can be described as a communication skill that involves both the sender and the receiver in the communication process. Some people would say that communication doesn't exist without the involvement of at least one active sender and one active receiver. Once a message is "sent," it may pass through "noise" that distorts the message. A receiver tries to understand what the sender's message or expression of feelings means. After receiving a message, an active receiver puts his or her understanding of the message into his or her own words (paraphrases) and returns it as feedback for the sender's verification.

 

Listening model. Speaker encodes message which goes through noise. Listener attempts to decode then encodes another message to first speaker through noise.

Shannon-Weaver Communication Model

 

General Guidelines